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FAQ

WHEN THE QUESTION COMES UP

THE DESIGN PROCESS

Question: Does We-Belong provide a artwork design assistance?

Answer: Yes! We have knowledgable customer service representatives who can assist you with successful suggestions on layout, materials, and finishes. Then, based on your ideas, our professional design staff will create full-color presentation artwork of your emblem. We'll email or mail it to you, so we can get your feedback and approval, then proceed to the next step... manufacturing. 

Question: Can I submit my own artwork and ideas?
Answer: Yes! In fact, we need as much input from you as possible.

Question: Is there anyone at We-Belong that can help and guide me through the design process?
Answer: Yes! Creating your custom emblem is easy with our knowledgable customer service representatives and in-house design experts.

Question: What if I don't have any artistic skills and don't know where or how to begin?
Answer: You don't need to be an artist, know a designer, or even be creative. We will handle all of the design details with your input.

Question: What if I have an existing or previous pin or patch that I want to copy? Can you use it to create our new emblem?
Answer: Yes! If you have a lapel pin, patch or other emblem to reproduce, send us a copy. We will create a perfect copy or make the design changes you need for this particular project.

Question: How can I tell you what I want my product to look like?
Answer: You can email us a digital file (JPEG, PDF, BMP, EPS or AI), or fax us your rough sketch, and we will make design, color and production process recommendations. Or call and talk to us directly about your design idea or requirements.

Question: How long does it take to receive a proof of the artwork?
Answer: We will send you an e-proof within 3-5 business days.

Question: We are on a tight budget; is the design process expensive?
Answer: We offer a FREE initial design consultation with our experienced emblem experts.

Question: Can I have a digital copy of my design?
Answer: Yes! You will receive a FREE, full color digital copy of your artwork with your confirmed order.

Question: How can I trust that I'll receive a quality product, and that I'll be satisfied with the results?
Answer: We have over 30 years of emblem design experience, and we will most assuredly help you and your organization achieve its goals, beautifully!

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THE ORDERING PROCESS

Question: What are the next steps after my proof has been approved?
Answer:  We request payment before submitting your order for production. Once your order has been processed we send you an acknowledgement with factory ship dates.

Question: How is my payment processed?
Answer: We accept PayPal, MasterCard, Visa, Discover and personal check.  You can make your payment through our website at www.we-belong.com by selecting “Payment” at the bottom of the page to submit your data. You can also call with your credit card information, or send a check payable to Recognition Services Inc.

Question: How long does it take for my order to be produced and delivered?
Answer: 3-4 weeks from the time your order is places. Certain products may have a shorter lead time.

Question: What is the minimum order quantity?
Answer: 50 is the minimum order quantity on all items except patches and etched medallion plates.

Question: How is my item priced?
Answer: We receive the lowest factory direct pricing. Your pricing is based on the size of your item as well as the quantity that is ordered.